OPERATING CONDITIONS

1. General

The present conditions of sale are concluded on the one hand :

- by the micro-enterprise - Rémi Lavocat - whose head office is located in France, 2 route de colonozet 39190 CHEVREAUX, and registered under the SIRET number: 509 810 263 00038, hereinafter referred to as "Artisanya",

- and on the other hand, by any individual or legal entity, hereinafter referred to as "the buyer", wishing to make a purchase on the website of "www.artisanya.com", hereinafter referred to as "the merchant site" or "the site".

These terms and conditions of sale are intended to define the contractual relationship between Artisanya and the buyer and the conditions applicable to any purchase made through the merchant site of "www.artisanya.com", whether the buyer is a professional or a consumer. The acquisition of a good or service through the site implies the unreserved acceptance of these terms and conditions of sale. The buyer therefore declares to have taken knowledge of them at the time of placing his order.

These terms and conditions may be modified at any time without notice by Artisanya. However, these modifications will only be applicable to orders made after they have been placed online. These terms and conditions of sale will prevail over any other general or special conditions not agreed to by Artisanya.

2. Products

All the creations proposed by Artisanya are handmade creations. Therefore, each of them is unique, and the product ordered may differ slightly from the photo presented on the site. The photos are non-contractual and are only suggestions for presentation.

Each item is offered within the limits of available stocks. You will find in each description information on the availability of the product.

In the event of an order for a single product that has already been sold - in the event of an error in the operation of the shop if two orders are placed simultaneously before the automatic stock update, for example -, the customer who ordered the item first, date and time of the order being taken as proof, will see his order validated alone. The second will be refunded his order or offer an equivalent product if existing.

3. Prices

The prices displayed on the site are prices in euros including all taxes. They do not take into account the delivery costs, invoiced in supplement, and indicated at the time of the finalization of the order. Artisanya reserves the right to modify its prices at any time, in particular due to variations in the prices of its own suppliers. However, it is understood that the price shown in the catalogue on the day of the order will be the only one applicable to the buyer.

4. Orders, withdrawal and returns

Artisanya reserves the right to cancel any order from a buyer with whom there is a prior dispute. All orders are irrevocable for the buyer subject to the application of the legal withdrawal period of 14 working days (Hamon law) following the delivery date of his order, in accordance with article L. 121-21 of the Consumer Code. The buyer has this period to return any item that does not suit him/her and request an exchange or reimbursement without penalty, except for the return costs which will be at his/her own expense.

It is then necessary to make an unambiguous statement expressing the willingness to withdraw (Article L. 121-21-2 of the Consumer Code). An acknowledgement of receipt will be sent to the buyer as soon as possible (email or mail) to inform him of the good receipt of his request for withdrawal.

Reimbursement of the good(s) will be made within 14 days of receipt of the withdrawal form, by the same means of payment as that used by the buyer to pay for his order, or by another means of payment after agreement of the buyer. Reimbursement may be deferred until Artisanya receives proof of reshipment of the goods by the buyer: Colissimo slip, tracked letter slip or any other shipping method allowing tracking of the package.

The return costs are at the expense of the buyer, the shipment must be made under shipping conditions similar to those previously used by Artisanya to ship the package. Items must be complete, intact and unopened, always in their original packaging. The buyer undertakes to return the products within 14 days of being informed of his decision to withdraw, unless Artisanya offers to collect the goods itself (article L. 121-21-3 al. 1 of the Consumer Code).

The buyer may test the product but will be liable for any depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods (Article L. 121-21-3 al. 3 of the Consumer Code).

For any item made to measure with the customer's choice of options, the right of withdrawal may not apply, in accordance with the provisions of Article L 121-20 of the Consumer Code as amended by Order No. 2001-741 of 23 August 2001. Withdrawal is notably excluded (article 121-20.2 paragraph 3) for contracts for the supply of goods that are clearly personalised or made to the consumer's specifications, including made-to-measure items. Personalised articles made to order will therefore not be exchanged, taken back or refunded.

By confirming his order, the buyer accepts the entirety of these general terms and conditions of sale, and acknowledges having perfect knowledge of them and renouncing the right to invoke his own terms and conditions of purchase or other conditions. All the data provided and the recorded confirmation will be worth proof of the transaction and acceptance of the operations carried out.

The online sale of Artisanya products is intended for buyers from all over the world. Additional shipping charges may apply depending on the destination. In case of doubt, do not hesitate to contact us.

In case of non-payment of the order within 2 (two) weeks following the placing of the order on the website, the order will be considered void and will be automatically cancelled.

5. Methods of payment

The payment of the purchases is done as soon as the order is finalized. Payments are made either :

- By bank cheque: payment valid only for holders of a bank account domiciled in France. The payment information will be communicated to you at the time of the finalization of your order. In case of payment by cheque, the cheque must be accompanied by the corresponding order number (provided during the validation of the order), in order to process your shipment as soon as possible.

- By Paypal - immediate and highly secure electronic payment interface, using your Paypal account. In this case, you must have a Paypal account to pay for your purchases. For more information, please visit www.paypal.fr . Valid for all customers, French or foreign.

- By credit card via the secure Paypal system - immediate and highly secure electronic payment interface. Pay with confidence with your credit card thanks to Paypal : No Paypal account creation is necessary. For more information, please visit this page. Valid for all customers, French or foreign.

- By bank transfer: The payment information will be communicated to you when your order is finalized. Valid for all customers, French or foreign.

For any other method of payment (postal order, hand-delivered payment, etc.), please contact us before placing your order in order to agree on the terms of payment.

6. Delivery

Details of shipping options:

Collection from our workshop: - This shipping option is of course free of charge. Once your order is complete, please let us know your date and time so that we can make arrangements. After confirmation from us, you can then come and pick up your item at our workshop located: 2, route de Colonozet, 39190 à Chevreaux.

Tracked Letter - The indicative time for sending a Tracked Letter in metropolitan France is about 2 days (48 hours) and about 3 days for the main European cities (indicative times) For more comfort, the different stages of tracking are accessible 24 hours a day and the information is available for 60 days. Attention, this type of shipment is for shipments that do not exceed 3 cm and 3 kg.

Follow at any time the routing of your package on www.laposte.fr.

Colissimo Domicile - without signature

Once the package has been prepared by us, it will be delivered to you within 48 hours, directly to your mailbox. If this one is not big enough and you are absent, a delivery notice will be left with you allowing you to choose on the Internet a new delivery date within 6 working days or to pick up your parcel the next day at 3pm in the post office of your choice.

If you do not express a choice, you will be able to recover your parcel in your home post office within 15 days.